Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Nursing Caring (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you use our website, contact us, or receive our home nursing and care services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide safe, appropriate care and run our service.

Information you provide to us

• Contact details — your name, phone number, email address and home or service address.
• Patient and care details — information about the person needing care, their situation, requirements and preferences.
• Health information — medical conditions, medications, mobility and other health details needed to arrange and deliver appropriate care.
• Appointment and service information — the services you request, along with dates and scheduling details.
• Payment information — the details needed to process payments for our services.
• Any other information you choose to share when you contact us, complete a form, or communicate with our team.

Information we collect automatically

When you visit our website, we may automatically collect information such as your device and browser type, IP address, the pages you visit and time spent on them, using cookies and similar technologies (see section 7).

2. Health & Sensitive Information

Because we provide healthcare-related services, some of the information we collect is sensitive, including health information about you or the person receiving care. We treat this information with particular care: we collect only what we need to provide safe and appropriate care, and we share it only with the caregivers and staff involved in delivering that care. Our nurses, caregivers and staff are expected to keep all patient information strictly confidential.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and requests;
• Assess care needs and match you with a suitable caregiver or nurse;
• Arrange, schedule and deliver our services;
• Communicate with you about appointments, care and updates;
• Process payments and maintain proper records;
• Improve our services, website and customer experience;
• Send you information about our services, where you have agreed to receive it;
• Comply with legal obligations and protect the safety of patients, staff and others.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services and as described below:

• With the caregivers, nurses and staff assigned to provide care, so they can deliver it appropriately;
• With trusted service providers who help us operate (for example, IT or payment processing), under appropriate confidentiality obligations;
• Where you have given your consent;
• Where required by law, or to protect the rights, safety or property of patients, staff, our business or others;
• In connection with a business transfer, such as a merger or sale, subject to this policy.

5. Data Retention

We keep your information for as long as needed to provide our services, maintain proper records, resolve disputes and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.

6. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work properly without them.

8. Your Rights & Choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you;
• Ask us to correct or update inaccurate information;
• Request that we delete your information, where appropriate;
• Withdraw your consent, or opt out of marketing communications at any time.

To exercise any of these, contact us using the details below. We may need to verify your identity before acting on your request.

9. Children’s Privacy

Our website is intended for adults. While we provide care services that may involve children — such as newborn and baby care — those services are arranged by a parent, guardian or responsible adult. We do not knowingly collect personal information directly from children through our website.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date, so please review it periodically.

Contact Us

If you have any questions, please contact us: